Complaints

At ProSolar, we ensure all our customers are well looked after, present and past.

 10 year warranty on all solar and battery

Australian owned
and operated

One-stop-shop for
electrical and solar

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Silver Rated supplier

5/5 star
customer reviews

Quality brands at
affordable prices

Complaints

At ProSolar, we ensure all our customers are well looked after, present and past. This includes maintaining an effective flow of communication and responding to your concerns in a timely manner. Should a complaint arise from any work undertaken by ProSolar, please follow the below procedure to ensure a timely resolution.

Please contact us regarding your issue via any of the following:

Phone – 02 7912 0760

Email – complaints@prosolaraustralia.com.au

Complaint form – prosolaraustralia.com.au/complaints (below)

Post – ProSolar, 91 Lockton Road Bexhill, NSW 2480.

Acknowledgement of complaints received will be sent within three business days. Complaints are entered into our service management system and reviewed within seven days. The review may include discussions over the phone; requesting further information, photos or supporting evidence; returning to the site to review the concern; or resolving the issue straight away.

If the complaint is deemed to be a warranty claim directly resulting from the work completed by ProSolar, we will coordinate with you to rectify the problem within 21 days.

If you are not satisfied with our resolution and wish to escalate your complaint further, you may do so by contacting NSW Fair Trading on 13 32 20

Complaints Form

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Trust ProSolar

Scott Duncan
Scott Duncan
Great team and friendly service!
Alison Apps
Alison Apps
So happy with my new solar system. Just got my first electricity bill $34.58 compared to the $571 pre solar. Highly recommend this very professional friendly local company. Thank you ProSolar
Mitchell Bowmer
Mitchell Bowmer
Easiest property works experience I've ever had. From initial quote, to installation the ProSolar team were efficient, had incredible communication skills and are very reasonably priced. My only regret is not getting in touch with them sooner.
fisher babe
fisher babe
Great group of professional installers, friendly and helpful. Answered any questions I had. System works perfectly . Would recommend them without hesitation. Thank you
Angelo Amadori
Angelo Amadori
The entire process was worry free, quick and efficient with a price within our budget.
Bruce Long
Bruce Long
We are very happy with our new Solar installation from ProSolar. Ben explained all our questions thoroughly. The installation team were prompt, efficient and obliging.
Caroline Bamford
Caroline Bamford
Guys that came and did the install were amazing, and Ben who took me through the whole process before the install was awesome - he put up with my thousands of questions - would definitely recommend this company
Michelle Heuer
Michelle Heuer
I've been very impressed with the sales & service that ProSolar has provided from quote to installation was flawless & stressless. Ben & Adam were very easy to deal with & Ben is very responsive & available to answer any question or concern. Thanks team

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